Refund & Cancellation Policy
Last updated: September 2026
Zorkify is operated by Zouxen Private Limited.
This Refund & Cancellation Policy explains the rules applicable to purchases made through Zorkify.
1. No Automatic Renewal
Unless explicitly stated otherwise at checkout, Zorkify purchases are one-time purchases and do not automatically renew.
You will not be charged again merely because a Pro plan expires.
After the applicable plan period ends, your account may return to the available free tier unless you make another purchase.
2. AI Credit Packs
Credit packs may be offered in different quantities and at different prices.
Because AI credits provide immediate access to digital services, refund eligibility may depend on whether credits have been used.
Unless otherwise stated at checkout:
- A credit pack may be eligible for a full refund if requested within 24 hours of purchase and no credits from that purchase have been used.
- Once credits from a purchase have been consumed, that purchase is generally non-refundable.
- Partial refunds for partially used credit packs are generally not available.
3. Pro Plans
Unless otherwise stated at checkout:
A Pro plan may be eligible for a full refund if:
- The request is submitted within 48 hours of purchase, and
- You have not used Pro-only functionality during that period.
Use of Pro-only functionality may include, but is not limited to:
- Generating AI content using Pro access
- Accessing other functionality specifically identified as Pro-only
After the applicable refund period, or after qualifying Pro usage, the purchase is generally non-refundable.
4. Billing Errors
We will review and correct genuine billing errors caused by our systems.
Examples include:
- Duplicate charges
- Incorrectly charged amounts
- Successful payment where the purchased credits or plan were not properly activated
- Other verified technical billing errors
If you experience a billing issue, contact us as soon as possible.
5. How to Request a Refund
To request a refund, email:
Please include:
- Email address associated with your Zorkify account
- Payment or transaction ID
- Date of purchase
- Reason for the refund request
Providing complete information helps us process the request faster.
6. Refund Processing
If a refund is approved, it will generally be issued to the original payment method used for the transaction.
After we initiate the refund, the time required for the amount to appear in your account may depend on the payment processor, bank, card network, or other financial institution.
Zorkify does not control the processing time of external financial institutions.
7. Promotional Purchases
Purchases made using promotional discounts, coupons, special offers, or limited-time campaigns may have additional refund conditions disclosed at the time of purchase.
Where a promotional offer has specific refund terms, those terms will apply to that purchase.
8. Unauthorized Transactions
If you believe a transaction was made without your authorization, contact us immediately at:
We may request information reasonably necessary to investigate the transaction.
9. Account Termination
Deleting your Zorkify account does not automatically create a right to a refund.
Refund eligibility remains subject to the rules applicable to the relevant purchase.
10. Changes to This Policy
We may update this Refund & Cancellation Policy as our products, payment methods, or applicable legal requirements change.
The updated version will include a new "Last Updated" date.
11. Contact
For refund and payment-related questions:
Zouxen Private Limited
Product: Zorkify
Email: zorkify@zouxen.com
Zorkify is operated by Zouxen Private Limited.